Dashboard gestione studio medico
Registro completo delle conversazioni
| Data | Durata | Messaggi | Esito | Categoria | Riepilogo |
|---|---|---|---|---|---|
| 04/03/2026, 10:26 | 1:06 | 11 | Successo | FAQ | Gustavo ha chiamato lo studio odontoiatrico VocalMed per chiedere se effettuano la pulizia del tartaro. L'agente, Vanessa, ha confermato che offrono il servizio. Gustavo ha ringraziato per l'informazione e non ha fissato un appuntamento. La conversazione si è conclusa con i saluti. |
| 04/03/2026, 07:39 | 0:20 | 1 | Fallita | Cancellazione | The agent informs Raffaele about a change to his appointment, moving it from March 5th to October 10th, 2026, at 13:35, and asks if the new time works for him. |
| 02/03/2026, 14:37 | 3:29 | 44 | Fallita | FAQ | Francesco called VocalMed to inquire about wisdom teeth extraction. He asked about the clinic's location and whether they perform such procedures. He also inquired about costs and insurance coverage. The agent offered a consultation but Francesco decided to wait until he has his insurance information. The call ended with the agent offering further assistance. |
| 02/03/2026, 13:59 | 0:44 | 7 | Fallita | Prenotazione | The user requests an appointment for a cavity checkup on Wednesday afternoon. The agent confirms the request and checks availability for Wednesday, June 12, 2024, between 2 PM and 5:30 PM, offering slots every half hour. |
| 02/03/2026, 13:55 | 0:34 | 8 | Fallita | Prenotazione | The user contacted VocalMed to schedule an urgent appointment for a cavity on Wednesday afternoon. The agent attempted to check availability but encountered a technical error. The agent apologized and offered to retry or provide alternatives. |
| 02/03/2026, 13:53 | 0:33 | 7 | Fallita | Prenotazione | The user requested an appointment for a cavity checkup this Thursday. The agent attempted to check availability but encountered a technical error. The agent apologized and offered to retry or suggested the user contact the office directly. |
| 02/03/2026, 13:49 | 0:55 | 13 | Fallita | Prenotazione | The user wants to check availability for a caries appointment on Wednesday. The agent is experiencing technical difficulties with the availability check tool, returning a 401 error. The agent suggests contacting the office by phone or trying again later. |
| 02/03/2026, 13:45 | 0:40 | 7 | Fallita | Prenotazione | The user wants to book an appointment for a caries checkup on Tuesday. The agent encountered a technical issue while checking availability and suggests the user try again later or contact the office directly. |
| 02/03/2026, 13:29 | 1:31 | 12 | Fallita | Prenotazione | The user requests to check availability for a "deltratraso" appointment. The agent confirms and finds available slots on March 3rd and 4th. The user selects the March 3rd option at 15:30 with Dr. Rossi. The agent asks for the user's name and contact information to confirm the booking. The user provides the information. |
| 28/02/2026, 16:38 | 3:51 | 36 | Successo | — | The user, Antonio Arena, contacted VocalMed due to an inflamed gum. The agent scheduled an appointment for him with Dr. Rossi on March 2nd at 3:30 PM. The agent also collected Antonio's email address to send a reminder. The call ended after confirming the appointment and email reminder. |
| 28/02/2026, 11:14 | 2:45 | 24 | Successo | — | Marcello contacted VocalMed to inquire about services and schedule an appointment. He requested a check-up and the agent provided available slots. Marcello chose a time but declined to provide personal information to complete the booking. Consequently, the appointment was not finalized, and the call ended. |
| 27/02/2026, 22:02 | 1:10 | 14 | Successo | — | The user contacted VocalMed to book an appointment for a dental filling. The agent found an available slot on March 2nd at 9:00 AM with Dr. Bianchi. The user inquired about the cost of the procedure. The agent explained that the price varies and a precise estimate can be provided after an examination, also mentioning both cash and card payments are accepted. The user expressed frustration about the pricing uncertainty. The agent reiterated the payment options and offered to book the appointment. |
| 24/02/2026, 08:10 | 1:07 | 10 | Successo | — | The user called VocalMed and requested to book an implantology appointment. The agent checked availability and offered an appointment on February 25, 2026, at 9:00 AM with Dr. Bianchi. The agent then asked the user if they wanted to book this appointment or explore other dates, and requested their name and contact information if they wished to proceed. |
| 23/02/2026, 16:24 | 0:03 | 1 | Successo | — | The AI agent initiated a conversation, identifying itself as VocalMed dental practice. |
| 23/02/2026, 09:47 | 0:05 | 1 | Successo | — | The AI agent, identifying itself as Vanessa from VocalMed dental practice, greets the user and offers assistance. |
| 23/02/2026, 09:04 | 0:15 | 1 | Successo | — | Vanessa from VocalMed dental practice greets the user and offers assistance. |
| 22/02/2026, 09:55 | 0:08 | 1 | Successo | — | The AI agent, identifying itself as Vanessa from VocalMed dental practice, greets the user and offers assistance. |
| 19/02/2026, 18:08 | 2:39 | 43 | Successo | — | The user inquired about the cost of teeth cleaning and requested an appointment on Sunday. The agent informed the user that the clinic is closed on Sundays and offered alternative days. The user then requested a Saturday morning appointment, which the agent scheduled with Dr. Bianchi at 9:00 AM. The user confirmed the booking and provided their name. The call ended with the agent confirming the appointment and offering further assistance. |
| 08/02/2026, 18:45 | 1:58 | 18 | Successo | — | The user called VocalMed to book an appointment for a dental implant and inquire about the price. The agent explained the price range and offered a consultation for a personalized quote. The user agreed and the agent checked availability, offering an appointment on February 9th. The user declined, and the agent offered to check other dates. |
| 06/02/2026, 11:59 | 1:44 | 39 | Successo | — | The user initially requested to book a dental cleaning. The agent found available slots and booked one for the user. The user then asked to reschedule for an earlier time, which the agent accommodated by canceling the first appointment and booking a new one. Finally, the user inquired about the price, but ultimately decided to cancel the appointment altogether. The agent then ended the call. |
| 06/02/2026, 11:51 | 1:59 | 40 | Successo | — | The user called to book a teeth cleaning appointment. The agent provided available slots and initially booked an appointment for Feb 9th at 9:00 AM with Dr. Bianchi. The user then requested a change to the afternoon of the same day. The agent adjusted the booking to Feb 9th at 3:30 PM with Dr. Rossi. The user inquired about the price range for the cleaning, and the agent provided an estimate of 80-100 euros. The call concluded with the user satisfied and thanking the agent. |
| 06/02/2026, 11:48 | 1:47 | 46 | Successo | — | The user called to inquire about opening hours and book a teeth cleaning appointment. The agent found available slots and booked an appointment for the user. The user then requested to reschedule the appointment to an earlier time, which the agent did. Finally, the user requested to cancel the appointment. The agent cancelled the appointment. |
| 03/02/2026, 09:04 | 0:20 | 4 | Successo | — | The agent greeted the user, identifying herself as Vanessa from VocalMed dental practice, and offered assistance. The user acknowledged and mentioned a checklist opening, also noting the agent's volume was too loud. |
| 03/02/2026, 09:03 | 0:04 | 1 | Successo | — | The AI agent initiated a conversation, identifying itself as VocalMed dental practice. |
| 03/02/2026, 09:03 | 0:03 | 1 | Successo | — | The AI agent initiated a conversation, identifying itself as an odontoiatric (dental) practice. |
| 02/02/2026, 10:51 | 0:03 | 1 | Successo | — | The AI agent initiated a greeting, identifying itself as a dental practice. |
| 02/02/2026, 10:44 | 0:04 | 1 | Successo | — | The AI agent, identifying itself as Vanessa from VocalMed dental practice, initiates a greeting in Italian ("Buongiorno"). |
| 02/02/2026, 10:41 | 0:06 | 1 | Successo | — | The AI agent, identifying itself as Vanessa from VocalMed dental practice, greets the user and offers assistance. |
| 02/02/2026, 10:40 | 0:07 | 1 | Successo | — | The AI agent, identifying itself as Vanessa from VocalMed dental practice, greets the user and offers assistance. |
| 02/02/2026, 10:40 | 0:07 | 1 | Successo | — | The AI agent, Vanessa from VocalMed dental practice, greets the user and offers assistance. |
| 02/02/2026, 09:56 | 0:10 | 1 | Successo | — | The AI agent, Vanessa from VocalMed dental practice, greets the user and offers assistance. |
| 31/01/2026, 10:06 | 0:08 | 1 | Successo | — | The AI agent, Vanessa from VocalMed dental practice, greets the user and offers assistance. |
| 30/01/2026, 14:22 | 0:35 | 2 | Successo | — | The user initiated a conversation with VocalMed dental practice, greeted by Vanessa. The user responded with "Ehm..." |
| 30/01/2026, 14:19 | 0:16 | 3 | Successo | — | The agent, Vanessa from VocalMed, greets the user and offers assistance. The user responds with "Grazie" (Thank you). The agent acknowledges the user's response. |
| 30/01/2026, 14:17 | 0:26 | 3 | Successo | — | The agent, representing VocalMed dental practice, greets the user and offers assistance. After the user doesn't respond, the agent prompts them again, offering information or appointment scheduling. |
| 30/01/2026, 14:16 | 0:17 | 5 | Successo | — | The user asked for the location of the VocalMed dental practice. Vanessa provided the address as Via Palestro 123/A and suggested the Autosilo Venezia in Via Marina 10 for parking. |
| 30/01/2026, 14:12 | 0:26 | 3 | Successo | — | The agent, representing VocalMed dental practice, greeted the user and offered assistance. After the user didn't send a message, the agent prompted the user again, offering help with appointments or questions. |
| 30/01/2026, 14:11 | 0:15 | 3 | Successo | — | The agent greeted the user, identifying herself as Vanessa from VocalMed dental practice, and offered assistance. The user did not respond, and the agent prompted the user to state their request. |
| 30/01/2026, 14:11 | 0:10 | 1 | Successo | — | The AI agent, Vanessa from VocalMed dental practice, greets the user and offers assistance. |
| 30/01/2026, 14:07 | 0:14 | 3 | Successo | — | The AI agent, Vanessa from VocalMed dental practice, greeted the user and offered assistance, inquiring if they needed information or wanted to schedule an appointment. The user simply said "Grazie" (Thank you). The agent reiterated its offer to help. |
| 30/01/2026, 14:06 | 0:10 | 1 | Successo | — | The AI agent, identifying itself as Vanessa from VocalMed dental practice, greets the user and offers assistance. |
| 30/01/2026, 14:03 | 0:09 | 1 | Successo | — | The AI agent, identifying itself as Vanessa from VocalMed dental practice, greets the user and offers assistance. |
| 30/01/2026, 14:01 | 0:06 | 1 | Successo | — | The AI agent, Vanessa from VocalMed dental practice, greets the user and offers assistance. |
| 30/01/2026, 13:56 | 0:01 | 1 | Successo | — | The agent initiated a greeting in Italian. |
| 30/01/2026, 12:53 | 0:05 | 1 | Successo | — | The AI agent, identifying itself as Vanessa from VocalMed dental practice, greets the user and offers assistance. |
| 29/01/2026, 21:25 | 1:28 | 25 | Successo | — | The user inquired about the distance to the office from San Babila station and requested an appointment for tartar removal on Monday. The agent checked availability and offered an alternative date (January 30th) with Dr. Rossi, which the user accepted. The agent booked the appointment, confirmed the details, and ended the call. |
| 29/01/2026, 21:24 | 0:34 | 5 | Successo | — | The user inquired about the location of the VocalMed dental practice. The agent provided the address (Via Palestro 123/A), parking information (Autosilo Venezia), and directions via the San Babila metro station. The agent then offered further assistance, including scheduling an appointment. |
| 29/01/2026, 19:39 | 2:11 | 27 | Successo | — | The user, Raffaele Zarrelli, contacted VocalMed to book a dental appointment. An appointment was initially scheduled for January 30th at 9:00 AM. The user then requested to reschedule the appointment and was provided with alternative dates and times. The conversation ended with the user considering the new options. |
| 29/01/2026, 19:31 | 0:48 | 7 | Successo | — | The user inquired about the location of the VocalMed dental practice. The agent provided the address (Via Palestro 123/A), parking suggestions (Autosilo Venezia), and directions via public transport (5 minutes from San Babila metro). The agent then offered further assistance or appointment scheduling. After a pause, the agent prompted the user again for a response. |
| 29/01/2026, 19:23 | 0:44 | 7 | Successo | — | The user inquired about the cost of a dental implant. The agent explained that the price varies depending on the complexity of the procedure, ranging from €2650 to €2900, and suggested scheduling a consultation for a precise quote. The user did not respond, and the agent offered further assistance. |
| 29/01/2026, 19:23 | 0:06 | 1 | Successo | — | The AI agent, identifying itself as Vanessa from VocalMed dental practice, greets the user and offers assistance. |
| 29/01/2026, 19:08 | 1:22 | 7 | Successo | — | The user initially expressed anger and used offensive language towards the agent. The agent responded professionally, offering assistance. The user then inquired about the cost of a dental implant. The agent provided a price range, explaining that the exact cost depends on individual factors and suggested scheduling a consultation for a precise estimate. The agent then offered further assistance. |
| 29/01/2026, 18:44 | 0:40 | 5 | Successo | — | The user inquired about the cost of a dental implant, asking if it was around 1000 euros. The agent explained that the cost varies and is generally between 2650 and 2900 euros. The agent then offered to book a consultation for a personalized quote. The user's response was cut off. |
| 29/01/2026, 18:43 | 0:47 | 7 | Successo | — | The user inquired about the cost of a dental implant, specifically if it was around 1000 euros. The agent explained that the cost is variable and depends on factors assessed after a CT scan, but generally starts around 2650 euros, which is more than 1000 euros. The agent then offered to book a consultation for a personalized quote. |
| 29/01/2026, 18:42 | 0:41 | 7 | Successo | — | The user inquired about the cost of a dental implant. The agent responded that a complete implant generally costs more than 1000 euros, starting from around 2650 euros, and offered to schedule a consultation for a personalized quote. The user's response was cut off. The agent followed up, asking if the user had any specific requests. |
| 29/01/2026, 18:35 | 0:43 | 7 | Successo | — | Vanessa from VocalMed dental practice provided a price range for a dental implant (2650-2900 euros), noting the final cost depends on a clinical evaluation via TAC. She offered to schedule a consultation for a precise quote. The user's last message was cut off. |
| 29/01/2026, 18:24 | 1:29 | 16 | Successo | — | The user inquired about the cost of a dental implant. The agent provided a price range and offered to book a consultation for a personalized quote. The user agreed to book an appointment. The agent found an available slot on January 30th and asked the user to confirm. The conversation is currently waiting for the user's confirmation. |
| 29/01/2026, 18:21 | 0:52 | 9 | Successo | — | The user inquired about the cost of a dental cleaning (detartrasi). The agent explained that the price varies and offered a consultation for a precise quote. The user declined the offer, and the agent ended the call, offering future assistance. |
| 29/01/2026, 18:21 | 0:01 | 1 | Successo | — | The conversation is empty. |
| 29/01/2026, 17:58 | 2:20 | 26 | Successo | — | The user inquired about detartrasi, its cost, and then requested an appointment. The agent provided information, checked availability, and booked an appointment for January 30th at 9:00 AM with Dr. Bianchi for Zarrelli, confirming the booking and sending a confirmation. The user also asked if the "Update Checklist" tool was used, which the agent confirmed. |
| 29/01/2026, 15:56 | 1:33 | 16 | Successo | — | The user inquired about the cost of teeth cleaning (detartrasi). The agent provided a general answer and offered to check availability for an appointment. The user requested the availability, and the agent provided the available slots. The user selected the first available slot, provided their name and phone number. The agent booked the appointment and confirmed the booking details. |
| 29/01/2026, 15:55 | 0:51 | 5 | Successo | — | Vanessa from VocalMed dental practice offered assistance. The user inquired about the cost of a dental cleaning (detartrasi). Vanessa explained the price starts from 70-80 euros per session, depending on the patient's needs, and offered to book an appointment or provide a more detailed quote. She then asked if the user needed further assistance or wanted to book an appointment. |
| 29/01/2026, 15:45 | 1:30 | 16 | Successo | — | The user inquired about the cost of a dental cleaning (Dertartrasi). After an initial failed attempt to retrieve the information, the agent suggested a consultation for a precise quote and offered appointment slots. The user accepted an appointment for January 30th at 15:30, providing their name and phone number. The agent successfully booked the appointment and confirmed the details. |
| 29/01/2026, 15:29 | 1:10 | 6 | Successo | — | The user inquired about the prices of dental services. The agent explained that costs vary depending on the treatment and complexity, providing an example price range for dental implants. The agent offered to provide specific cost information or schedule a consultation. The tool call to search the FAQ failed. |
| 29/01/2026, 15:27 | 0:32 | 3 | Successo | — | The user inquired about the price of a dental implant. The agent explained that the cost varies depending on clinical factors assessed via TAC, generally ranging from €2650 to €2900. The agent offered to schedule a consultation for a personalized quote. |
| 29/01/2026, 15:24 | 0:26 | 3 | Successo | — | The user inquired about the price of a dental implant. The agent explained that the cost varies depending on clinical factors assessed by a doctor via TAC, but generally ranges from €2650 to €2900. The agent then offered to schedule a visit. |
| 29/01/2026, 15:07 | 1:14 | 18 | Successo | — | The user, Raffaele Zarrelli, contacted VocalMed to book a dental hygiene appointment. The agent, Vanessa, found availability and booked an appointment for January 30th at 9:00 AM with Dr. Bianchi. The user confirmed the appointment and provided his phone number. The agent confirmed the booking and offered further assistance. |
| 29/01/2026, 14:47 | 1:46 | 26 | Successo | — | Vanessa from VocalMed dental practice assisted Raffaele Zarrelli in scheduling a "Detartrasi" appointment. Initially, an appointment was booked for January 30th at 15:30 with Dr. Rossi. Subsequently, Raffaele requested to move the appointment to the next available date, which was confirmed for February 3rd at 14:30, and the initial appointment was canceled. Confirmation messages were sent for both the initial booking and the rescheduled appointment. |
| 29/01/2026, 14:44 | 1:29 | 17 | Successo | — | The user, Raffaele Zarrelli, contacted VocalMed to schedule a "Dertaltrasi" (likely a misspelling of Detartrasi, a dental cleaning) appointment. An appointment was booked with Dr. Rossi for January 30, 2026, at 15:30. The user then requested to reschedule for the next day, but there were no available slots. The agent offered to check for availability in the following week or keep the original appointment. The reschedule tool call failed. |
| 29/01/2026, 14:35 | 3:49 | 31 | Successo | — | The user, Raffaele Zarrelli, initially contacted VocalMed to book an urgent appointment for tartar removal. An appointment was booked for February 3rd at 9:30 AM. The user then inquired about moving the appointment to different dates, but no slots were available. The user also inquired about implantology and requested to reschedule the detartrasi appointment to 2:30 PM, but that time was unavailable. The user was given options to keep the original appointment or explore other times. |
| 29/01/2026, 14:28 | 0:06 | 1 | Successo | — | Vanessa from VocalMed dental practice greets the user and offers assistance. |
| 29/01/2026, 14:19 | 2:16 | 21 | Successo | — | The user, Raffaele Zarrelli, contacted VocalMed to schedule a "Detartrasi" appointment. The agent found two available slots and the user selected January 30th. The appointment was booked. The user then inquired about what to bring to the appointment. Subsequently, the user requested to cancel the appointment. The agent cancelled it and offered to find a new date or different type of appointment. The user confirmed the cancellation and the agent re-iterated that no appointments were currently scheduled. |
| 29/01/2026, 14:14 | 1:02 | 12 | Successo | — | The user contacted VocalMed to book a "Delta Artrasi" appointment. The agent found availability on February 2, 2026, at 10:00 AM with Dr. Verdi. The user confirmed they wanted to book the appointment. The agent requested the user's full name and contact information to proceed with the booking. The user acknowledged the request. |
| 29/01/2026, 14:06 | 0:47 | 11 | Successo | — | The user inquired about the availability for a dental scaling (detartrasi). The agent provided two available slots with Dr. Rossi: January 30th at 15:30 and February 3rd at 14:30. The agent is awaiting the user's preference. |
| 29/01/2026, 14:06 | 0:16 | 1 | Successo | — | The AI agent, acting as Vanessa from the VocalMed dental practice, greets the user and offers assistance. |
| 29/01/2026, 14:02 | 1:25 | 17 | Successo | — | The user initially requested an appointment for "delta artrasi," but no slots were available. The user then inquired about "implantologia" and "detartrasi di mantenimento," for which the agent found available slots on February 3, 2026. Finally, the user asked about "detartrasi igiene orale," but the agent found no available appointments. |
| 29/01/2026, 14:00 | 1:24 | 13 | Successo | — | The user inquired about availability for a dental cleaning (detartrasi). The agent initially encountered a technical issue retrieving available appointments. After the system recovered, the agent provided the user with available dates and times, including an option for detartrasi on January 30th. The user is currently reviewing the options. |
| 29/01/2026, 13:59 | 0:44 | 9 | Successo | — | The user inquired about appointment availability for a Dertartrasi. The agent encountered technical issues while trying to check the availability. The agent asked the user for preferred dates/times and offered to follow up later. The user asked why there were no availabilities and if the agent could retry. The agent retried, but the tool failed again. |
| 29/01/2026, 13:56 | 1:35 | 13 | Successo | — | Raffaele Zarrelli called VocalMed to reschedule an appointment, initially requesting Tuesday. The agent, Vanessa, found no availability on that day. After the user asked for available dates, the agent proposed two slots on January 30th, 2026. The user did not respond, and the agent offered to repeat the options or search for a later date. |
| 29/01/2026, 13:53 | 2:16 | 15 | Successo | — | Vanessa from VocalMed schedules an initial dental appointment for Raffaele Zarrelli with Dr. Bianchi for January 30th at 9:00 AM, confirming his phone number. Raffaele then requests to reschedule for Tuesday, February 3rd, around 2:00 PM. Vanessa finds availability at 2:30 PM with Dr. Rossi (detartrasi) or 9:30 AM with Dr. Bianchi and asks if he wants to book either and cancel the original appointment. |
| 29/01/2026, 13:51 | 1:07 | 11 | Successo | — | The user contacted VocalMed to inquire about appointment availability for a dental visit. The agent offered available dates and times in late January and early February 2026, including January 30th at 9:00 and 15:30, February 2nd at 10:00, and February 3rd at 9:30. The agent asked the user to choose a preferred date and time. |
| 29/01/2026, 13:49 | 0:43 | 5 | Successo | — | The user contacted VocalMed on January 29th to inquire about appointment availability during the week. The agent requested more information regarding the type of visit/treatment and preferred time (morning/afternoon) to check availability. |
| 29/01/2026, 13:44 | 0:58 | 13 | Successo | — | The user contacted VocalMed to inquire about appointment availability. The agent, Vanessa, attempted to find available dates but encountered errors with the tool. The user mentioned the current date (January 29th), but the tool continued to fail. The agent apologized and offered to search for availability based on a preferred week or period. |
| 29/01/2026, 13:41 | 1:46 | 21 | Successo | — | The user inquired about the cost of a dental implant. After some confusion, the user reported severe pain and requested medication. The agent, unable to prescribe medication, offered to find an urgent appointment. The tool to find appointments failed twice. The agent apologized for the technical issues and suggested the user contact the clinic directly. |
| 29/01/2026, 13:08 | 0:03 | 1 | Successo | — | The agent initiated a conversation with "Buongiorno, studio...". |
| 29/01/2026, 13:07 | 0:03 | 1 | Successo | — | The agent initiated a conversation with "Buongiorno, studio...". |